EN 
ES customer experience
in the waiting room
Benefits
- To have an electronic system for assigning shifts.
- Notify people by text and email when their turn is approaching.
- Reduce crowding in offices.
- Have an updated repository of visitors’ cell phones.
- To have statistics on services, waiting times and service times.
- Ability to integrate with other systems.
- Data storage allows the generation of reports and graphs on office management and customer volume, as well as other statistics that allow the analysis of the service offered.
Main functionalities
Shift system that maximizes technology.
It is user-friendly and configurable for any office.
Handles multiple rows, services and stations.
Handles calls in order of arrival, sequential, alternating, by priority, referrals, citations.
Manages appointments in several modalities, respecting the time and the person with whom you have the appointment.
Manages workflows and allows customer transfer to other rows.
Distinguishes between customers and transactions per day.
Manages employee breaks.
Allows automatic call and assigns customers on hold to available technicians.
Allows you to identify the reasons why the customer arrived and whether it was because of a promotional campaign.
Allows to document those not present.
Allows you to put customers on ‘hold’ and reactivate their shifts.
Allows you to record the time of each service provided by the same technician.
Records waiting and service time.
Allows you to set the target waiting time per queue and the target time per service offered.
Allows to print the ticket of the shift if the customer wishes to do so.
The system sends text messages and emails alerting you that the shift is close to being served and when your turn arrives.
It allows you to check your shift at any time through your cell phone.
It is installed and personnel are trained to use it quickly.
Supervision functionalities
Allows you to monitor the people in the room, their waiting time and which queue they are waiting for.
Allows you to monitor the people in the room by status and/or by person to visit.
Allows you to monitor people who have been waiting longer than the target time. Sends alerts by email.
Allows you to monitor employees by identifying their status (available, attending, break), time spent in that status, last call, details of the break taken.
Allows the authorization of the break requested by the technician and/or break assignment.
Reports
Detail of employees offering service.
Detail of people waiting more than the target time.
Visits, waiting time, service time by arrival time.
Visits, waiting time, attention time per line.
Visits, waiting time, service time per service.
Visits and time spent per employee.
Visits, transactions, calls, not present.
Employee performance history.
Employee leave history and leave deviations.
Visitor’s history, waiting times and service times.
Comparisons between employees by time served, people served and performance vs. target time.
Comparisons between queues by waiting time, service time, people served and performance vs. target time.
Comparisons between services by waiting time, service time, persons served and performance vs. target time.
Multi-office information.
Comparisons between offices.
“Dashboard.
Others.
Let's start now!
At Qwetrust we will guide you to improve the service experience for your customers.
